Technology-Supported Business Services

Technology-Supported Business Services

  • Managed Services Providers
  • Business Process Outsourcing (BPO)
  • Back Office Outsourcing
  • IT Services
The Technology-Supported Business Services industry has only
recently matured. Companies in the sector are still exploring and
balancing onshore versus offshore capabilities. Identifying the right
combination of on and offshore services and offering proposals for
new verticals, will secure providers’ value to the industry. The
most successful companies leverage technology to improve the
efficiencies of their service delivery platforms and drive superior
operation performance over competitors

“Advancing technologies and their swift adoption are upending traditional business models. Senior executives need to think strategically about how to prepare their organizations for the challenging new environment.”
Jacques Bughin, Michael Chui, and James Manyika – McKinsey Global Institute